Independent Client Work · 2024 - 2025
Operations & Systems Support
Supported research, reporting, QA, coordination, and workflow delivery across client projects.
The role
This work taught me where small business systems usually break: unclear ownership, missing follow-up, scattered notes, and weak handoffs. I helped keep projects organized and turned that work into cleaner processes.
What I did
01
Kept tasks, follow-ups, notes, and reporting updates organized across active projects.
02
Tracked data, issues, and process details tied to live systems.
03
Researched and tested workflows around Ringba, Twilio, AWS, and n8n.
04
Improved handoffs by keeping documentation and QA close to the work.